Terms and Conditions
We have detailed our terms and conditions as much as possible for you to have a seamless shopping experience with mubu. Shopping with us means you agree with our terms and conditions on warranty, refunds, returns, cancellations, payments, shipping and delivery. Should mubu add or change any terms and conditions, these will be communicated on our website or in written form to our customers should they affect a current order.
Our products are available to purchase via our website and through our workshop located in Cheltenham 3192, 1 Viking Court (by appointment). We are currently working on a brand new showroom space for you, which will be located in Cheltenham under the same roof as our new workshop.
Although we work hard and aim to display all our products in the most accurate way possible on our website, we cannot guarantee any variance to the colours of our products based on the electronic device you are using to view our furniture. All our product descriptions and prices are subject to change at anytime without notice, at our sole discretion. We are cautious in trying to avoid errors in product information and pricing, so we reserve the right to correct them. We also reserve the right to discontinue any product at any time based on demand, supply or any other reason that mubu deems reasonable.
Please note the information contained on this website is intended to apply in Australia only and all our prices are in Australian Dollars.
All intellectual property in any material on the mubu website is the property of mubu. You must not republish or redistribute material from this website (including republication on another website), sell, rent or sub-license material from our website, reproduce, duplicate, copy or exploit material on this website for a commercial purpose. The website may contain links to other websites. Mubu is not responsible for maintaining the information displayed in the links and will not be held responsible for the content or privacy practices associated with these linked websites.
At mubu we pride ourselves in selling quality furniture. This is one of the reasons why our business was born, to offer strong and durable goods, that were manufactured with the best quality materials along with design and functionality in mind.
Mubu timber products and upholstery products come with a five year structural warranty, two year warranty on foam and one year on fabric. Whilst mubu have a warranty on all of our products, it does not cover normal wear and tear or damage arising from abnormal use, improper maintenance or modification in any way. All our furniture is exclusively for INDOOR use. Any damage due to weather conditions or inappropriate use, will not be covered by mubu.
Timber and its nature
We pride ourselves in working with solid timber and cherish the fact that timber varies in colour, grain, texture and also size and thickness. With this in mind, we will not replace or provide a refund for any of our items if the features or timber colour do not meet your expectations or the exact sample you may have received. We always pick the best pieces of timber to suit your needs and will always strive to meet your expectations while keeping in mind that timber is a natural element with its own characteristics and features. Splits, cracks and cavities naturally happen and sometimes develop. This is the nature of the timber responding to its environment and not a sign of a faulty product. Consequently the latter does not fall under warranty.
Fabric colours may vary slightly from the actual product as there are dye lot changes in material, and we cannot be responsible for these differences. Please note that the fabrics we use for the upholstery of our beds, sofas, ottomans and armchairs by Mubu are not Scotch-guard protected. It is the buyer’s sole responsibility to do so.
Lead times for production of made-to-order items
Your order will be booked into our production schedule from the date it is firmly placed via the payment of a deposit. Upon receiving your order we will provide you with an estimated completion date. Please note our lead time means manufacturing lead time, it excludes shipping to your location and any public holidays during that period of time) We will strive to complete your order within the time frame mentioned with each product (between 6 to 12 weeks depending on items) but this may extend to 10 to 14 weeks during busier times or holiday seasons like Christmas. Delays do not constitute a breach of contract as they are dependent on conditions that are that sometimes out of our control (raw material supplies, machinery etc.) Mubu cannot be held liable for any disruptions. We will always strive to meet our deadlines but will never commit to rushing an order through at the risk of a lower quality output.
Returns and Refunds
All orders of made-to-order items by mubu are non-exchangeable and non refundable.
Given the custom nature of our service, with all our made-to-order furniture we are unable to accept cancellation of an order, an exchange or a refund. If you cancel your order before we have commenced manufacturing your furniture, you will forfeit your deposit (50 per cent). For made-to-order items which we have started manufacturing or for which we have already sourced raw materials and supplies, the cancellation fee will be determined at our discretion, based on the stage of manufacturing we are at. If a cancellation is made when an item is ready and out for delivery, the full amount of the order will be retained and no refund will be made. We appreciate that changes of mind happen and our helpful team will strive to assist you as much as we can. Because of the artisanal nature of our furniture, a lot of raw materials, time, work and dedication is involved in the manufacturing process of our MuBu furniture and we appreciate your understanding of our terms and conditions.
Shipping & Delivery
At mubu our customers come first so we try to provide the best delivery options possible to suit your needs. Our third party deliveries are based on ground floor/front door basis and will take place normal business hours Monday to Friday 9am-5pm, unless carried out by a specialised furniture removalist (quoted based on location and furniture items ordered).
Courier services are contracted to show proof of delivery unless given the authority to leave upon placing your order, if you are unable to receive your delivery then you can also arrange for your delivery claimed by a trusted neighbour or to your office at the time of booking. Any change after dispatch date will incur a fee.
We always strive to support and provide the most accurate delivery information to our customers but please be advised that we use external freight | delivery and assembly service providers over which we do not have control. Regular couriers do NOT call in advance or make appointments so it is the customer’s sole responsibility to track the delivery progress of their order with the courier once items are dispatched, organise collection around the estimated date of arrival. Any delivery delay due to the couriers’ delivery schedule is not the responsibility of mubu.
We deliver Australia wide, below are the lead times to metro areas. Please allow an additional two days if you are located in remote areas.
|2-4 days||3-7 days|
|2-4 days||4-8 days|
Please be aware that the size of your order and location may also impact the delivery times. We take our delivery service seriously but we will not take responsibility for delayed deliveries caused by third party courier companies.
Mubu reserves the right to revise freight costs that’s if there was to be an increase in freight costs by our courier companies.
Please note that unfortunately some courier companies charge if they fail to deliver a parcel and need to re-deliver. At mubu we have no choice but to pass on the re-delivery fee to our customers as we have no control over failed deliveries. If a re-delivery fee incurs, our team will be in touch to arrange the settlement of the fee and we genuinely appreciate your understanding in this matter.
We welcome customers in Melbourne to pick up their purchases directly from our warehouse or our store, please do phone ahead to arrange a time for collection so we can get your order ready for pick-up and help you with anything you might need. Please note it is our customers’ responsibility to load their items into their car and ensure that it is done in a safe manner. If you need any assistance, we are always just a phone call away on 03 9555 6752.
Payment methods and secure online payment
As per millions of other ebusiness providers, mubu use the SSL protocol to protect their customers and ensure that every single online transaction remains safe and confidential. If you have any concerns about purchasing your goods online, please contact us. Payment methods available at www.mubuhome.com.au: online via MasterCard and Visa Cards, PayPal and Direct Debit.
PayPal: when you select the PayPal payment method upon checkout, you will need to log in to the PayPal website in order to process your payment. Once the payment is complete, you will then return to our Homepage.
Direct Debit: when you select this payment method, you will be requested to order a Direct Debit to mubu’s bank account. You will find our bank account details on the invoice you will receive from us. Please note that Direct Debit payments need to be confirmed and the funds need to have reached our bank account before we can ship your order out.
Orders can be either paid in full upfront or a 50 per cent deposit option is also available. The payment of the deposit is due for us to confirm your order and book it into our production schedule. Your order date will match the date of the deposit payment. The outstanding balance is due upon completion of your order and BEFORE dispatch. Orders will not be dispatched until full payment has been received by mubu.
If for any reason, you are not able to pick up or receive your furniture (for personal reasons, holidays, delays in renovation works etc.) you are still required to pay your final invoice when your furniture is complete and your final invoice is issued. Any late payments or failure to communicate with us will incur a 5 per cent surcharge on the amount due and a weekly storage fee of $50, which will be added to the total balance due before delivery. We have very limited storage space at our workshop and can unfortunately not hold any orders for a prolonged period of time. We thank you for your understanding.
We always try our very best to avoid pricing, order and quotation errors. If unattended and rare pricing mistakes occur we reserve the right to correct them and do apologise in advance for any inconvenience they may cause.