Terms and Conditions

We have detailed our Terms & Conditions as much as possible for you to have a seamless shopping experience with MuBu Home. Shopping with us means you agree with our Terms & Conditions on warranty, refunds, returns, payments and shipping and delivery. Should MuBu Home add or change any terms and conditions, these will be communicated on our website or in written form to our customers should they affect a current order.

Our products are available to purchase via our website or via our MuBu Home store location in Elsternwick 3185 on 15 Horne Street, VIC (open Tues, Wed & Sat from 10am to 4pm and Thu & Fri from 10am to 5pm) Our warehouse is located in Cheltenham 3192, 31 Viking Court – and is open by appointment only. We have no furniture on display at our warehouse and only organise viewings with prior appointments made.

Although we work hard to display all our products in the most accurate way possible on our website, we cannot guarantee any variance to the looks / colours of our products based on the electronic device you are using to view our furniture. All our product descriptions and prices are subject to change at anytime without notice, at our sole discretion. We are cautious in trying to avoid errors in product information and pricing – we reserve the right to correct them. We also reserve the right to discontinue any product at any time based on demand, supply or any other reason that MuBu Home deems reasonable. Please note the information contained on this website is intended to apply in Australia only and all our prices are in Australian Dollars.

All intellectual property in any material on the MuBu Home website is the property of MuBu Home. You must not republish or redistribute material from this website (including republication on another website), sell, rent or sub-license material from our website, reproduce, duplicate, copy or exploit material on this website for a commercial purpose. The website may contain links to other websites. MuBu Home is not responsible for maintaining the information displayed in the links and will not be held responsible for the content or privacy practices associated with these linked websites.

Privacy Policy

All personal information that you will provide to MuBu Home will be handled in strict confidentiality. We do not sell, rent, barter, trade or share your personal information with third parties for their advertising or direct marketing purposes. We may provide your personal information to third party service providers who perform functions for us or provide services to us. In such cases we take steps to ensure that our service providers do not use any personal information disclosed to them except for the purposes of providing the requested service to us. We collect your personal information for the primary purpose of facilitating your use of our website, including your purchase of products. We use your personal information in a number of ways for this primary purpose, including but not limited to, contacting you with details of our sales, processing any purchases you make and administrating our dealings with you. Our MuBu Home website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalise the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

Warranty Information

At MuBu Home we pride ourselves in selling quality furniture. This is one of the reasons why our business was born, to offer strong and durable goods, that were manufactured with the best quality materials along with design and functionality in mind.

Unless otherwise stated all our products are covered with a 12 month manufacturer’s warranty if the damage is due to a manufacturing defect.

All our imported timber products come with a 1 year manufacturers’ warranty. Sofas by Sketch interior come with a 10 year structural warranty on frame, 5 year warranty on foam and 2 year on fabric. MuBu timber products and upholstery products come with a 10 year structural warranty, 5 year warranty on foam and 2 year on fabric. Whilst MuBu Home have a warranty on most of our products, it does not cover normal wear and tear or damage arising from abnormal use, improper maintenance or modification in any way. All our furniture (imported or our own, made in Melbourne) is exclusively for INDOOR use. Any damage due to weather conditions or inappropriate use, will not be covered by MuBu Home.

Timber and its nature

We pride ourselves in working with solid timber and cherish the fact that timber varies in colour, grain, texture and also size and thickness. With this in mind, we will not replace or provide a refund for any of our items if the features or timber colour do not meet your expectations. We always pick the best pieces of timber to suit your needs and will always strive to meet your expectations while keeping in mind that timber is a natural element with its own characteristics and features. If any splits | cracks develop, this is the nature of the timber responding to its environment and not a sign of a faulty product. Consequently the latter does not fall under warranty.

Lead times for production of made-to-order items

Your order will be booked into our production schedule from the date it is firmly placed via the payment of a deposit. Upon receiving your order we will provide you with an estimated completion date.We will strive to deliver your order within the time frame mentioned on each product (between 8 to 12 weeks depending on items) but this may extend to 10 to 14 weeks during busier times or holiday seasons like Christmas. Delays do not constitute a breach of contract as they are dependant on conditions are that sometimes out of our control (raw materials supplies, machinery etc.) MuBu Home cannot be held liable for any disruptions. We will always strive to meet our deadlines but will never commit to rushing an order through at the risk of a lower quality output.

Returns and Refunds

We understand that sometimes you simply change your mind. We provide a 7 day refund/exchange policy for all goods except MADE-TO-ORDER (MuBu items) homewares and accessories. In case of a return, goods must be returned in original packaging, unmarked and in unused condition. If the goods are not returned in their original condition, a 15% re-packaging fee will apply. We will inspect all items returned to make sure they are in their original condition. If so, MuBu Home will process your refund within 7 working days.

Any damage or faults on products must be advised within 48 hours of receipt of goods. Any claims after 48 hours will be treated as warranty claims and shipping and re-delivery charges will apply.

Due to the nature of our products, we reserve the right to repair, replace or refund on a case by case basis. Where you have an issue relating to your order, please contact the MuBu Home team immediately. We will require you to have your order number with you for reference and proof of purchase.

All orders of made-to-order items by MuBu are non-exchangeable and non refundable.

Shipping & Delivery

At MuBu Home our customers come first so we try to provide the best delivery options possible to suit your needs. Our third party deliveries are based on ground floor/front door basis and will take place normal business hours Monday to Friday 9am-5pm, unless carried out by a specialised furniture removalist (quoted based on location and furniture items ordered).  Courier services are contracted to show delivery of proof unless given the authority to leave upon placing your order, if you are unable to receive your delivery then you can also arrange for your delivery to be done to a neighbour or to your office at the time of booking. Any change after dispatch date will incur a fee.

We always strive to support and provide the most accurate delivery information to our customers but please be advised that we use external freight | delivery and assembly service providers over which we do not have control. Regular couriers do NOT call in advance or make appointments so it is the customer’s sole responsibility to track the delivery progress of their order with the courier once items are dispatched, organise collection around the Estimate Date of Arrival. Any delivery delay due to the couriers’ delivery schedule is not the responsibility of MuBu Home.

We deliver Australia wide provided the items on order are in stock, below are the lead times to metro areas. Please allow an additional 2 days if you are located in remote areas.

Light Items

Bulky Items


1-4 days

2-4 days


2-4 days 3-7 days


2-4 days 4-8 days


2-4 days

3-7 days

QLD 3-5 days

5-12 days


4-8 days

10-22 days


4-8 days

10-22 days


5-12 days

15-25 days

Please be aware that the size of your order and location may also impact the delivery times. We take our delivery service seriously but we will not take responsibility for delayed deliveries caused by third party courier companies.

MuBu home reserves the right to revise freight costs that’s if there was to be an increase in freight costs by our courier companies.

Please note that unfortunately some courier companies charge if they fail to deliver a parcel and need to re-deliver. At MuBu Home we have no choice but to pass on the re-delivery fee to our customers as we have no control over failed deliveries. If a re-delivery fee incurs, our team will be in touch to arrange the settlement of the fee. Thank you for your understanding. 

We are happy for our customers in Melbourne to pick up their purchases directly from our warehouse or our store, please do phone ahead to arrange a time for collection so we can get your order ready for pick-up and help you with anything you might need. If you need any assistance, we are always just a phone call away on 03 9555 6752.

Payment Methods & Secure Online Payment

As millions of other e-business providers, MuBu Home use the SSL protocol to protect their customers and ensure that every single online transaction remains safe and confidential. If you have any concerns purchasing your goods online, please contact us. Payment methods available at www.mubuhome.com.au: online via MasterCard & Visa Cards, PayPal and Direct Debit.
PayPal: when you select the PayPal payment method upon checkout, you will need to log in to the PayPal website in order to process your payment. Once the payment is complete, you will then return to our Homepage.

Direct Debit: when you select this payment method, you will be requested to order a Direct Debit to MuBu Home’s bank account. You will find our bank account details on the invoice you will receive from us. Please note that Direct Debit payments need to be confirmed and the funds need to have reached our bank account before we can ship your order out.

Made-to-order items (MuBu brand): orders can be either paid in full upfront or a 50%  deposit option is also available. The payment of the deposit is due for us to confirm your order and book it into our production schedule. Your order date will match the date of the deposit payment. The outstanding balance is due upon completion of your order and BEFORE dispatch. Orders will not be dispatched until full payment has been received by MuBu Home.

We always try our very best to avoid errors when pricing may it be with standard orders or quotations for customisations. If pricing mistakes occur we reserve the right to correct them and do apologise in advance for any inconvenience they may cause.

If you could not find the information you were looking for, please check out our FAQs section for additional information or contact us at hello@mubuhome.com.au