Do you have a shop front?
Our Elsternwick showroom is now closed. But the great news is that we are creating a beautiful new showroom space, located in Cheltenham, Victoria. Stay up to date with the developments of our welcoming furniture showroom space by following our Facebook and Instagram channels.
If you would like to view any of our designer furniture in Melbourne, please call us on 03 9555 6752 or email us at firstname.lastname@example.org to make an appointment. We’re passionate about our gorgeous furniture and love showing it off.
Which mattress should I buy for my mubu bed?
A mattress really is a matter of personal preference so we do not recommend a brand over another. What is important is that the mattress meets Australian standard sizes so it fits into our bed frames nicely. All our bed frames are built to fit the following standard mattress sizes:
Single Mattress: 92cm W x 187cm L
King Single Mattress: 107cm W x 203cm L
Double Mattress: 137cm W x 187cm L
Queen Mattress: 153cm W x 203cm L
King Mattress: 183cm W x 203cm L
Super King Mattress: 203cm W x 203cm L
Please note that most of our bed frames are built so that mattresses sit in by around 3cm to avoid mattress movement. Our inner bed frames have an allowance of 1.5cm (15mm) on all 4 sides of the mattress to allow for linen to be tucked under or to accommodate for slight variations in sizes. For example the inner dimensions of our Queen Bed Frames are as follows: 154.5cm W x 204.5cm L (153cm + 1.5cm) x (203cm + 1.5cm)
Mubu cannot be held responsible for a mattress that is longer or shorter than standard. Please also ensure your mattress meets the specifications advertised by the mattress manufacturer. If you have any doubts purchasing one of our bed frames and a new mattress, please do not hesitate to contact us, we’re always happy to help.
When selecting a mubu bed, please ensure you also take the thickness of your mattress into consideration, which is particularly important when deciding on the ideal headboard height for your bed frame.
Furniture SHIPPING and DELIVERY
How long does my furniture delivery take?
The delivery time of your new furniture can vary, depending on the product, product manufacturing lead time, your location and selected courier. At the time you place your order, we will notify you on the lead time. So, you can start planning your room décor!
Will I have to sign for my delivery?
Yes. It’s important to us that you receive your furniture in the condition we advertise. That’s why we require a signature upon delivery so you can confirm that is has arrived without defects or damage, like we said it would. If you have not given consent for the delivery to be left without a signature, our shipping partner will leave a notice at your home detailing an alternate delivery or collection arrangement. Please note it is your responsibility to track your shipment once dispatched and to arrange to be home on the estimated date. Unfortunately, redelivery fees apply if couriers are unable to deliver due to no one being home. In this case we have no choice but to pass on the redelivery fees to our customers.
My furniture items haven’t arrived yet. What can I do?
Please check the lead time of each item on your order confirmation email. As soon as your order has been dispatched we will send you a shipping confirmation email. Before contacting us directly, ensure that you check the delivery tracking status of your order. If you do not receive any shipping confirmation or you cannot find any update on the tracking status, please contact us on 03 9555 6752 or email email@example.com.
What is the cost of delivery?
You can calculate a shipping estimate by entering your postcode when you reach the shopping cart page. The postage/delivery cost for your order can be viewed during checkout based on the size of your items and location. The total shipping cost may change depending on additional items that you have added to your cart. Shipping cost will vary according to size, weight and the location you are ordering from etc. If you’re unsure, please contact us for a custom courier quote. We always strive to offer the best delivery options to our customers.
Can I pick up my order in Melbourne instead of having it delivered?
Mubu are happy for our customers in Melbourne to pick up their furniture purchases directly from our warehouse in Cheltenham. Please call prior to make an appointment so we have your furniture ready. We will need your payment to be processed prior to pick-up.
Alternatively, we offer a delivery and assembly option within the Melbourne metro area, which we highly recommend for furniture deliveries. Mubu is NOT liable for any damage incurred to your new furniture during transportation arranged by our customers via their own means (vans, trailers, roof racks etc.) We are mindful of the waste we produce and discard when it comes to packaging so before collection from our warehouse please let us know if you need your order to be packaged in cardboard boxes or just bubble wrap.
We highly recommend using our furniture delivery services, the cost will provide peace of mind and make sure that your new purchase gets to your home in perfect condition.
Do you ship internationally?
Mubu is based in Melbourne, Australia and currently offers nationwide shipping for our beautiful furniture only. International shipping calculations are not available within our shipping calculator at this time. However, we would be happy to look into international freight forwarding options for you and provide you with a quote. Please contact us, if required.
What happens if the mubu furniture I purchased are damaged upon delivery?
It’s important to us that you are happy with your purchase. Upon arrival of your boxes/delivery, please note any damage to the packaging boxes, as well as any damage to the items themselves. Please help us by taking a few photos of the damage and notifying us within 24 hours (strictly). If you feel that the damage to an item or a box is too severe, please refuse the package(s) altogether. There is no need to refuse all packages if others are in good condition. Please keep the original packaging as you will need it to send the goods back to us. Notify mubu immediately so that we can assist you without any delay and organise a replacement after evaluating your request.
CANCELLATIONS, RETURNS and REFUNDS
Given the custom nature of our service, with all our made-to-order furniture we are unable to accept cancellation of an order, an exchange or a refund. If you cancel your order before we have commenced manufacturing your furniture, you will forfeit your deposit (50 per cent). For made-to-order items which we have started manufacturing or for which we have already sourced raw materials and supplies, the cancellation fee will be determined at our discretion, based on the stage of manufacturing we are at. If a cancellation is made when an item is ready and out for delivery, the full amount of the order will be retained and no refund will be made. We appreciate that changes of mind happen and our helpful team will strive to assist you as much as we can. Because of the artisanal nature of our furniture, a lot of raw materials, time, work and dedication is involved in the manufacturing process of our mubu furniture and we appreciate your understanding of our terms and conditions.
PAYMENTS and DEPOSITS
Mubu accept different methods of payment including EFTPOS, credit card and direct deposit. Cheques are not accepted.
We accept deposit payments: A 50 per cent deposit is required to confirm your order and the 50 per cent outstanding balance, plus delivery fee is due upon completion of your items and before delivery. If, for any reason, you are not able to pick up or receive your furniture (for personal reasons, holidays, delays in renovation works etc.) you are still required to pay your final invoice when your furniture is complete and your final invoice is issued. Any late payments or failure to communicate with us will incur a 5 per cent surcharge on the amount due and a weekly storage fee of $50, which will be added to the total balance due before delivery.
For more information, please read our full terms and conditions.
For more information, please read our full terms and conditions.
PRODUCT and furniture CARE
Are the products I view on my computer the exact colour I should expect to receive?
We produce and sell solid timber items. There may be a slight colour variance from pictures online and also from item to item due to the nature of the timber grain. Please take into consideration the colour variation that may occur depending on the computer screen or mobile device you may be using to view our products. Rest assured, all our furniture is beautiful.
What is the best way to clean my dining table?
Solid timber furniture care
Taking care of your furniture starts with protecting it from heat, marks etc. So we recommend using tablecloths and coasters to help prevent marking, scratching and other damages and keep your stylish furniture piece looking its best. We advise you to use a soft warm cloth to clean surfaces such as dining tables and coffee tables and a soft dry cloth to dust off your cabinets, entertainment units, bedside tables etc on a weekly basis. Whenever possible avoid direct and reflected sunlight as the colour of your furniture could be altered. Also avoid placing hot and wet items directly on the surface of your furniture as marks could be left and hard to remove.
How should I clean my sofa?
To take the best care of your fabric/upholstered furniture, please follow the care instructions on the care label attached to your sofa/chair. Vacuum your furniture regularly with a soft brush attachment. If you can, rotate the cushions on a regular basis. Using a professional dry cleaning service once a year to keep your fabric fresh and good looking is highly recommended to retain its stunning look. Temporary pilling can happen with some fabrics, this is normal and can be removed easily using a de-pilling machine. It is important not to place your fabric/upholstered furniture in direct sunlight as the colour could fade. Avoid placing your furniture next to a fireplace or heater as the heat could damage the fabric.
Furniture care recommendations:
- use coasters and placemats
- do not leave water on dining/coffee/side table surfaces
- use a damp soft cloth to clean your furniture and remove any dust and do not spot clean
- do not use harsh cleaning products
- do not place your furniture in direct sunlight
- do not use your furniture outdoors, all mubu furniture is for INDOOR use only
- do not place your furniture next to a heater or fireplace.
Furthermore, if you need to move your furniture around, do not drag it, instead ask for help to lift it up and make sure you do not lean your piece of furniture on any of its legs for support, even for a short amount of time.
ONLINE SHOPPING – furniture
Will I get an order confirmation after purchasing furniture online?
Yes! You will receive an email from us confirming the details of your gorgeous furniture order. Should we not be able to process your payment, we will be in touch with you without delay to keep you updated on your order. Customer satisfaction is our priority.
All transfers done through mubu are transacted through a dedicated gateway to guarantee the protection of your data. Your credit card information will not be stored and is handled over SSL encryption so you can enjoy your online shopping experience with peace of mind. We accept credit cards, Visa, MasterCard and Paypal. We also accept payment by bank transfer. If you are located in Melbourne and would like to come in for payment, call us to make an appointment and visit our Cheltenham workshop.
Will all my personal information be kept private?
OTHER QUESTIONS about MUBU FURNITURE
Please let us know!
At mubu, we are incredibly passionate about bringing you great design and a great experience. If you have any further questions not answered here, please don’t hesitate to contact us on 03 9555 6752 or email us, should you need any clarification or additional information.
Check out our full range of designer furniture, Melbourne.